Cancellation & Refund Policy
- Digital Content Nature
All products sold on [Your Website Name] are digital e-books delivered via instant download or email access. Because digital content is accessible immediately upon purchase, our policy differs from physical retail. - Cancellation Policy
Instant Access: Since e-books are delivered immediately after payment, orders cannot be canceled once the payment is processed and the download link has been generated or sent.
Pre-Orders: If you have purchased an e-book on a “Pre-Order” basis (before its release date), you may cancel your order at any time up to 24 hours before the official release date for a full refund.
- Refund Policy
Due to the non-returnable nature of digital goods, refunds are only granted under specific circumstances:
Technical Issues: If the digital file is corrupt, damaged, or contains missing pages, and we are unable to provide a working replacement within 3 business days of being notified.
Duplicate Purchase: If you accidentally purchased the same e-book twice within a 24-hour window, we will refund the duplicate transaction.
Incorrect File: If the e-book delivered is significantly different from the title or description purchased (e.g., you bought a History book but received a Cookery book).
We do not offer refunds for:
“Change of mind” after the file has been downloaded or accessed.
Incompatibility with your specific e-reader device (please check format compatibility—e.g., PDF, EPUB—before purchasing).
Dissatisfaction with the book’s creative content, writing style, or story.
- How to Request a Refund
To request a refund under the eligible criteria mentioned above:
Email our support team at [Your Support Email] within 7 days of purchase.
Include your Order Number and a detailed description/screenshot of the technical issue.
Once approved, the refund will be processed to your original payment method (e.g., via Instamojo) within 5–7 business days.
Fraud Prevention & Access Revocation
If a refund is issued for a digital product, [Your Website Name] reserves the right to disable your access to the digital file and revoke any licenses associated with that purchase. Any attempt to use the file after a refund is issued may be considered a violation of our Copyright Terms.